Service LayerTechnologies

SERVICES

IT help for everyday problems and planned changes.

Get help with a computer or network problem, an opening or move, or equipment that needs replacing.

Get IT helpPlan a project

Our services

Get ready for opening day

We set up the network and equipment for a new location or an upgrade.

  • Internet, network, and Wi-Fi setup
  • Registers, printers, scanners, and computers
  • Equipment setup and testing
  • Working with your other technology providers
  • Switching to the new setup after hours, when agreed

Troubleshooting & support

We find the problem, explain your options and agree on what to do next.

  • On-site and remote troubleshooting
  • Internet, computer, and printer problems
  • Help working with POS and software providers
  • Scheduled maintenance
  • Backup planning and restore checks

Equipment replacement

We set up replacement equipment and show your staff what has changed.

  • Computer and POS replacement
  • Choosing equipment and finding suppliers
  • Moving user accounts and approved business data
  • Consistent upgrades across multiple devices
  • Equipment records and labeled connections

Equipment retirement

Before equipment leaves your business, we agree on how its data will be handled, where it will go and which records you need.

  • Inventory of retiring equipment
  • Data removal agreed before collection
  • Reuse or reassignment options
  • Recycling or destruction coordination
  • Chain-of-custody records showing who handled the equipment, plus other agreed paperwork

We’ll confirm what we can handle and what needs your vendor or another specialist. For regular support, we agree on the hours and coverage. We don’t offer 24/7 support.

PROJECTS & SUPPORT

Choose the help you need.

Project

For an opening, move, installation, or equipment replacement. We agree on the work, cost, and schedule before starting.

One-off help

For a problem that needs attention or a single job. We discuss what needs doing and how it will be charged.

Regular support

For regular maintenance and support. We put the coverage, availability, and costs in writing so you know what is included.

How we work