MEDICAL OFFICES

IT support for your medical office.

A slow computer, missing printout, or scanner problem can hold up the front desk. We troubleshoot office equipment and work with your EHR vendor when the problem involves their software.

What to expect

Workstation, printer & scanner setup

Prepare the computers, printers, and scanners staff use throughout the day, and coordinate with your EHR vendor when access or application changes are needed.

Everyday troubleshooting

Troubleshoot slow computers, internet and network problems, printers, scanners, and sign-in issues. We explain what can be handled locally and what needs your vendor.

Computer replacement

We help choose and prepare suitable equipment and plan the change around how your staff works. Before starting, we agree on data handling and which parts of the work are our responsibility or your vendor’s.

Secure equipment retirement

Before equipment leaves your office, we agree on and document how it will be handled and which records you need. Secure data removal (data sanitization), certified destruction, recycling and chain-of-custody records showing who handled each device can be included or arranged when required. We also address any access to patient information and any required Business Associate Agreement before work starts.

Computer & account protection

We help protect office computers and accounts with safer sign-ins, encryption for stored data, and protection against harmful software and websites. We keep guest Wi-Fi separate from practice systems and choose safeguards to suit your office.

Backups & recovery checks

We help plan protected backups and check that important information can be restored. We work with your EHR provider to check what they back up and what your practice needs to cover.

Equipment records

We keep equipment records and document who handles retired devices, how their data is removed and where the devices go. We agree on the process with your practice before collection.

Our focus is office IT and the technology supporting your EHR. Clinical devices, clinical configuration, and vendor-controlled changes require the appropriate specialist or software provider. Please keep patient information out of the contact form.